Support2019-04-01T14:53:31+02:00
Service & Support icoon

Support

We are aware that during busy times you wish to operate at as high a level of production as possible and any standstill is annoying. For this reason, our support team is available to help you. From our branches we offer support by telephone or by email. We aim to reply to your emails within two working days.

Support steps

We offer you…

Frequently Asked Questions

Where can you find the user manuals?2018-03-13T08:26:22+02:00

The user manuals can be found on the related product page under the “documentation” tab

Tractor does not drive well after changing system?2018-03-13T08:34:21+02:00
  • Check if the correct profile is loaded.
    If the problem isn’t solved please call 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE) our support staff will gladly help you
Lost connection to the modem?2018-03-13T08:55:19+02:00
  • Check the cabling
  • Check the USB hub
  • Check whether Serial is working
    If the problem isn’t solved please call 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE) our support staff will gladly help you
VRS connection lost?2018-03-13T10:00:08+02:00
  • Check through VRS Diagnosis whether there is a connection to the telephone network
  • Check the number of satellites
  • Check if the NAV controller is connected
  • Check whether the subscription of the SIM card has not expired
  • Check whether the antenna is properly mounted and that there are no breaks in the cable
  • Check whether modem has voltage

    If the problem isn’t solved please call 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE) our support staff will gladly help you

Where can I find the serial number of my EZ-Guide 250 & 500 display?2018-03-13T10:15:00+02:00

On top of your EZ-Guide 250 & 500 display there are two barcode stickers. On the stickers next to the Trimble logo you will find the Serial Number of your EZ-Guide 250 or 500. (See image below)
Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE). This significantly shortens the waiting time for you and other costumers. Thanks in advance for your cooperation

Where can I find the serial number of my CFX -750 display?2018-03-13T10:19:51+02:00

Op de achterzijde van uw CFX-750 display zitten twee barcode stickers, op de onderste sticker staat het serienummer van uw CFX-750 display (zie onderstaande afbeelding). On the back of your CFX-750 there are two barcode stickers. On the bottom sticker is the serial number of your CFX-750 display (see image below).

Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE). This significantly shortens the waiting time for you and other costumers. Thanks in advance for your cooperation

Where can I find the serial number of my FMX display?2018-03-13T08:49:43+02:00

On the top of your FMX display there are two barcode stickers, on the sticker next to the Trimble logo you will find the serial number of your FMX display (see image below).

Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE), This wil significantly shortens the waiting time for you and other customers. Thanks in advance for your cooperation. 

Where can I find the serial number of my TMX -2050 display?2018-03-13T10:24:20+02:00

Op de achterzijde van uw TMX-2050 display zitten twee barcode stickers, op de onderste sticker staat het serienummer van uw TMX-2050 display (zie onderstaande afbeelding). On the back of your TMX-2050 display there are two barcode stickers. On the bottom sticker is the serial number of your TMX-2050 display (see image below).

Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE). This significantly shortens the waiting time for you and other costumers. Thanks in advance for your cooperation

Do you also offer used equipment?2018-03-14T12:50:31+02:00

Yes, for used equipment you can look on the page used equipment

Do you provide training or courses ?2018-03-13T10:46:29+02:00

Yes, Training or courses are an important part of our support program. For more information, see the training page.

What is the fastest why to speak to your support staff ?2018-03-13T12:52:11+02:00

Call 088 0 818 818  and press 1 to speak to our support staff in The Netherlands.

When is your support department available?2018-03-14T14:55:52+02:00

For urgent matters our support department is available from:

Monday 07:00 – 21:00
Tuesday 07:00 – 21:00
Wednesday 07:00 – 21:00
Thursday 07:00 – 21:00
Friday 07:00 – 21:00
Saterday 08:00 – 17:00

For non-urgent matters, we kindly request you to call during office hours.

Teamviewer

With the aid of Teamviewer software, it is possible to view your PC, tablet or display along with you remotely. By using this software, our support employees can solve the malfunction quickly and easily, remotely. We therefore advise you to install this free app on your display.

Teamviewer Download
Download Teamviewer

Support Portal

On the Support Portal you will find extra information about our products & services.

Support Portal